Shipping policy

Shipping Policy

Shipping Area

We currently offer shipping exclusively within the European Union (EU).
Orders placed outside the EU cannot be processed at this time.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.

Delivery Time

The estimated average delivery time is 5–12 business days from the date of shipment.

Please note that delivery times may vary depending on the destination country, carrier performance, and other external factors.
During periods of high demand, promotional campaigns, seasonal peaks, or unforeseen logistical delays, delivery may take longer than 7 business days.

We always strive to deliver orders as quickly as possible and appreciate your understanding in such cases.

Shipping Costs

We are happy to offer free shipping on all orders within the European Union.
There are no additional shipping fees, and all applicable costs are clearly shown at checkout before purchase.

Shipping Carriers

Orders are shipped using reliable international shipping partners.
The choice of carrier is determined by us and may vary depending on the destination and product type.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow some time for the tracking status to update after dispatch.

Delays & Responsibility

We are not responsible for shipping delays caused by carriers, customs procedures within the EU, force majeure, or other circumstances beyond our control.
However, if you experience any issues with your delivery, our support team will be happy to assist you.

Contact

If you have any questions regarding shipping or your order, please contact us at:
customerservice@loomandlayerrugs.com